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Shipping & Returns

Shipping & Returns

General Shipping:

All orders are typically shipped within 1-2 business days of submission. Orders placed after 12pm Eastern Time will ship out the following business day. Orders are shipped every day except for Saturday, Sunday and major National holidays. You will receive a confirmation e-mail shortly after you complete your order. Please ensure your shipping address is correct when ordering and when reviewing your order confirmation e-mail. If your address is incorrect, please contact us immediately by Email. Once your order has shipped, we are not able to make any changes to your order or shipping address. Any shipment issues and order related problems must be reported to us within 14 days of the shipping date. We are not responsible for lost or stolen packages which show proof of delivery from the shipping company.

Shipping

Canada Post Lettermail : This service usually takes 1-14 business days to arrive based on your location. We ship out of Mississauga, Ontario. This option does not offer tracking. The parcel is insured in case of loss for a maximum of $20.00.

Canada Post Expedited : This service usually takes 1-14 business days to arrive based on your location. We ship out of Mississauga, Ontario. This option has tracking. The parcel is insured in case of loss.

Canada Post Xpresspost : This service usually takes 1-7 business days to arrive based on your location. We ship out of Mississauga, Ontario. This option does offer tracking. The parcel is insured in case of loss.

Fed Ex : FED EX service usually takes 1-2 business days to most parts of the Canada. This option does offer tracking. The parcel is insured in case of loss.

Items that are in stock usually ship within 24-48hrs unless otherwise stated. Pre-orders are shipped before or on the release date to ensure our customers receive thier items as close to theie release dates as possible.

International Shipping

U.S.A and International Shipping Available.

Rates vary depending on country and some countries will not have certain shipping options that are available.

International Airmail : This service usually takes 14-28 business days to most parts of the world. This option does not offer tracking. The parcel is insured in case of loss.

International Airmail with Tracking : This service usually takes 14-28 business days to most parts of the world. This option does offer tracking. Tracking may not appear to work the same day the item is shipped as there is an additional few days of processing time. The parcel is insured in case of loss.

Fed Ex : FED EX service usually takes 3-4 business days to most parts of the world, 1-2 business days to the USA.

There may be unexpected delays due to customs so please allow the maximum of 28 business days to pass before you contact our customer service.

If longer shipping times occur please contact your local post offices and customs offices as well.

Package Refusal

If a customer refuses (does not accept) the package, the customer will be billed the return fee assessed by the shipping company. By not accepting the package, customer is refusing to comply with the company policies and will not be entitled to any refund(s) or reimbursement(s). Prior to sending your package back, please request an Return Merchandise Authorization number.

Returns & Exchange Policy

You may return most new, unopened items within 30 days from the original purchase shipping date for a full refund (Shipping costs non-refundable). Items can only be returned for exchange or refund if they are in their original packaging and have no damage. A 15% Restocking fee is charged on the item which also includes the transaction processing fee.

No refunds or exchanges will be made after 30 days of the original purchase shipping date.

Authorized refunds will be made for the original invoice price of the item; shipping and handling cost is NOT refundable. Exchanges will require additional shipping expenses. The customer will be responsible for ALL costs involved in returning and/or re-shipping the product. Returns must be shipped properly packaged, in a hard box. It is the customer’s responsibility to insure the return package – we are not liable for lost or damaged merchandise.

Items must be returned unused, undamaged, with all parts and accessories, and in original packaging. Products returned with signs of wear and tear or damage will not be accepted for refund or exchange and will be returned to the customer at the customer's expense. Any products that are returned without an RMA number, without packaging or damaged packaging, will be subject to a 15% restocking fee (15% of the original invoice price of the item). However, these types of returns or exchanges are still subject to be denied and returned to the customer at the customer’s expense.

All refunds and exchanges will be processed within 1 week of receipt.

Special Order, Featured, Closeout Sale and Discontinued products will not be accepted back for refund or exchange. If defective, exchange will be offered for identical product.

If you are unsatisfied with the product you have received, we will be glad to assist you with an exchange or refund. Returns or exchanges must be made within 30 days of the original purchase shipping date, product must be unused and in original product packaging. Return/Exchange Merchandise Authorization (RMA) number is required for all returns. RMA requests must be submitted by the customer via “My Account” section by logging into your account and clicking on “Completed Orders” and following the instructions for returns.

If you did not create an account upon checkout, please fill out Return Request Form by clicking here. ( Please fill out ALL fields and in the “Details” section include the reason for return and what you would like to do (return for refund, exchange, etc.). A customer service representative will e-mail you back with further information.

Please be sure to include a note with your return containing the following information:
Date of purchase:
Order ID:
Reason for return:
Details/notes if an item is not working:
Person you were in contact with regarding your return:
Replacement or refund preferred: